How can we help?

Questions

• Account
• Where is my data?
• Back up & restore
• Apple Health
• Reminders
• Deleting data
• Food data

Do I need an account?

No. There is no sign-up and no log-in. The app opens straight onto your Dashboard and works without the internet. Only food search and the optional AI help (muscles for a new exercise, reading a label, recognizing a meal photo) go online; AI help can be switched off in Settings.

Where is my data stored?

Only on your phone, inside the app’s private storage. We never receive your workouts, food log, measurements or photos, and we can’t see, recover or delete them for you. That is also why backups are in your hands (see the next question).

How do I back up and restore?

Open Settings › Backup in the app (from the More tab, choose Modules & settings).

• Export backup creates one file with your data and opens the iOS share sheet. Save it to Files, iCloud Drive, AirDrop it to a computer, or e-mail it to yourself.
• Restore from backup → Choose backup file replaces everything in the app with the backup. A safety copy of your current data is kept first.

Good to know:

• Progress photos are not included in the backup file. They stay only on the phone. To keep a photo, export it to your Photos library from the photo itself.
• Your entries are part of your iPhone’s own backup (iCloud Backup or a backup to your computer), like other apps’ data. We never receive it. Values read from Apple Health aren’t copied into backups (the app reads them from Apple Health again), and progress photos aren’t backed up.
• Moving to a new iPhone: restoring from your iPhone backup, or transferring directly from your old iPhone, brings your data along. Progress photos don’t come along, so export them to your Photos library first. Export backup still works as a manual copy: save the file somewhere the new phone can reach (AirDrop, Files, iCloud Drive), install the app and choose Restore from backup.

How does Apple Health work, and how do I turn it off?

Apple Health is optional and read-only: the app can read your steps, sleep and body weight to show them in its trackers, and it never writes anything to Health. iOS asks for permission only when you switch a tracker’s source to Apple Health or turn on the Steps tracker. Values read from Apple Health stay on your phone and aren’t copied into iCloud or computer backups, or into Export backup; after a restore or on a new iPhone the app reads them from Apple Health again. The app never sends Health data to us or to any iCloud service.

To turn it off, open the iPhone’s Settings › Health › Data Access & Devices, choose Balio and switch off the data types. You can also switch the tracker’s source back to manual entry inside the app. Values that were already read stay in the app on your phone until you delete the app.

If a tracker shows no Health data, check the same screen: iOS doesn’t tell apps when reading is denied, so the app can only show nothing.

Reminders and notifications

Reminders are ones you create yourself, at a time of day or after something you log, plus an optional alert when your rest time is up. They are scheduled on your phone; nothing comes from a server. iOS asks for permission when you save your first reminder.

• The app plans reminders a week ahead. If you don’t open it for more than a week, reminders pause until you open it again.
• To silence or allow them, go to the iPhone’s Settings › Notifications › Balio, or turn individual reminders off in the app.

How do I delete my data?

Delete the app: touch and hold its icon, then choose Remove App › Delete App. This erases everything the app stored on the phone, including progress photos. We hold no copy, so there is nothing to ask us to delete. Backup files you exported, and photos you saved to your Photos library, are yours. Delete them where you saved them.

Where does the food data come from?

Food search and barcode scans look up nutrition values in two public databases: Open Food Facts and USDA FoodData Central. Only the text you search or the barcode number is sent. Foods you’ve used are saved on your phone so they work offline next time.

These databases are built by volunteers and public agencies and can be incomplete or wrong, so check values against the label. When you point the camera at a nutrition label, the text is read on your phone and you can edit every value before saving. If search stops answering for a moment, wait a minute and try again; the databases limit how often one phone can search.